Shipping Policy

Last Updated: September 8, 2026

Thank you for shopping with Novalyn. We’re committed to making your shopping experience simple and ensuring your order reaches you safely and on time.

Order Processing

Orders are processed within 1-3 business days after payment has been successfully received.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Please note that orders placed on weekends or public holidays may be processed on the next business day.

Shipping & Delivery

Delivery times vary depending on your location and the shipping method selected at checkout.

Estimated delivery times are:

• Standard Shipping: 5–10 business days
• Express Shipping: 2–5 business days, where available

These delivery times are estimates and are not guaranteed. Actual delivery times may be affected by carrier delays, weather, customs, public holidays, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your location, order, and available shipping options.

From time to time, Novalyn may offer free shipping promotions. Any applicable free-shipping offer will be displayed on our website or at checkout.

Order Tracking

Once your order has shipped, you may receive a tracking number by email.

Please allow up to 48 hours for tracking information to become active or update in the carrier's system.

If you believe your package has been delayed or the tracking information has not updated for an extended period, please contact us and we’ll do our best to assist.

Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you enter an incorrect address, please contact us as soon as possible. We will do our best to update the address before your order ships, but we cannot guarantee that changes can be made after processing.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if you request that the order be reshipped.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Novalyn is not responsible for packages that are subsequently lost or stolen.

If your package is marked as delivered but you cannot locate it, we recommend checking with household members, neighbours, and your local delivery location before contacting the shipping carrier.

If your package appears to be lost while in transit, please contact us so we can help investigate the shipment.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible with your order number and clear photographs of the damaged product and packaging.

We will review the situation and work with you to determine the appropriate solution.

International Orders

For international orders, delivery times may vary depending on the destination country and customs processing.

Depending on your location, your order may be subject to customs duties, import taxes, or other fees. Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs delays are outside of Novalyn’s control and may extend the estimated delivery time.

Shipping Delays

Novalyn is not responsible for delays caused by circumstances outside our reasonable control, including carrier disruptions, severe weather, natural disasters, customs delays, public holidays, incorrect addresses, or other unforeseen circumstances.

We will, however, do our best to assist you and provide relevant tracking information whenever possible.

Contact Us

If you have any questions about your order or our shipping policy, please contact us through the contact information available on NovalynStore.com.

Please include your order number when contacting us about an existing order so we can assist you as quickly as possible.

Thank you for choosing Novalyn.